Cancellation & Refund Policy
Clear and transparent terms regarding cancellation windows, rescheduling, and applicable penalties for all reservations.
At Eagle Tours Costa Rica, we are dedicated to providing premier experiences. To guarantee seat availability, certified naturalist guides, private transport, and entrance tickets to national parks or private reserves, we issue immediate upfront prepayments to our suppliers and local authorities. Therefore, the following strict cancellation schedule applies to all bookings without exception:
30+ Days Prior to Departure
Full 100% refund of the amount paid. Only standard bank card processing gateway fees may be deducted where applicable.
Full Refund15 to 29 Days Prior to Departure
50% refund of the total booking amount. The remaining 50% covers non-recoverable operational commitments and administrative fees.
50% Partial RefundWithin 14 Days (0–14 Days)
100% Non-refundable. Any cancellation requested within 14 days or less prior to the scheduled date is strictly non-refundable, no matter the reason.
Strictly Non-RefundableNo-Show Policy
Guests must be waiting at the designated hotel lobby at least 10 minutes prior to the confirmed pick-up window displayed on their official voucher. If the transport arrives and the guest fails to appear after a 10-minute courtesy wait, the reservation is declared a No-Show with a 100% penalty, forfeiting any refund or automatic rescheduling.
Weather Conditions ("Rain or Shine")
Costa Rica is a tropical rainforest country where rain is natural. All tours operate rain or shine. Regular rain, clouds, or mist do not qualify for cancellation or refund. Only in extreme circumstances where the National Conservation Area System (SINAC), Civil Protection (CNE), or river safety authorities issue mandatory park or river closures will guests be offered an alternate date or refund for the affected portions.
National Park & Reserve Tickets
Entrance permits to Costa Rican National Parks (including Corcovado, Tortuguero, Tenorio Volcano / Rio Celeste, Manuel Antonio) are issued nominal to each traveler with passport details and are strictly non-refundable and non-transferable once purchased from the government. In the event of any cancellation eligible for refund, the face value of issued government park tickets will be deducted.
Rescheduling & Date Changes
Requests to change reservation dates received 15+ days in advance will be accommodated with zero administrative fees, subject to space availability. Within 14 days, date changes depend strictly on supplier availability and may incur re-booking fees charged by hotels, boats, or transport carriers.
How to Request a Cancellation
All cancellation requests must be submitted in writing via email to booking@eagletours.net stating the booking reference code (e.g., EAGLE-2026-XXXX) and the lead traveler name. The timestamp of the email receipt will serve as the official legal proof for calculating applicable cancellation notice days.
Questions about your booking?
Our concierge and operations team is available to assist you.